Your information
Who handles your data
Safe Cinder handles information sent through this website and related fire safety enquiries. The legal name, trading address and privacy contact details of the organisation responsible for this information need to be confirmed before publication. You can currently contact us through the enquiry route.
What you may share with us
When you enquire, you may give us your name, contact details, property address, the nature of the work, details or photographs of extinguishers and alarms, and any records you choose to send. If work is agreed, we may also keep quotes, appointment details, service findings, reports, certification and payment records. The website may generate technical information needed for operation and security.
Why we use it
We use enquiry details to respond, understand your request, recommend and arrange work, and communicate the outcome. We keep relevant records to manage our work, meet applicable obligations and handle questions or disputes. The appropriate lawful basis depends on the purpose, including steps toward a contract, performance of a contract, legitimate interests or a legal obligation. We should document the basis for each purpose before this notice is published.
Sharing, storage and your choices
Information may be available to the people and service providers needed to deliver the service, run the website or handle records. We should identify actual hosting, email, form and payment providers, any international transfers, and retention periods before publication. We do not need you to include sensitive personal details in an ordinary enquiry.
You may have rights to access, correct, erase or restrict the use of your personal information, and to object or request a copy in certain circumstances. Contact us to make a request. You can also complain to the Information Commissioner’s Office.
Cookies and notice completion
WordPress and any plugins may use cookies or similar technologies. Before publication, we need to check what is actually active, describe essential and optional cookies, and provide a consent choice where required. This notice also needs the organisation’s legal identity, privacy contact, actual recipients, retention periods and transfer details.